Why partner with us
in South Africa?
The Agentsy BPO offers good-quality English & foreign-language talent with high empathy, strong cultural affinity and niche domain skills - driving next-generational service delivery.
Four reasons the world's brands choose South Africa.
Outsourcing with us in South Africa could mean reducing your overheads by up to 50%.
South Africa was voted the #1 CX outsourcing destination - beating India & the Philippines.
Rapidly upscale or downscale your workforce whenever your business demands it.
A native English-speaking country with a strong cultural affinity - and a neutral accent that outperforms alternative markets.
Sizable regional and domestic market opportunity.
For international clients it's the opportunity to expand international brand presence strategically. As our relationship with your brand develops, our team consults with you on research, best practices and tailored opportunities through Agentsy BPO.
South African BPO - Industry Market Research.
The South Africa BPO market was valued at USD 1.4 billion in 2019 and is expected to grow at a compound annual growth rate of 13.2% from 2020 to 2027. Growth is characterised by advances in technology, continued innovation and intensifying competition - a trend expected to continue over the forecast period. South Africa has been home to many call-centre operations for years, garnering global recognition as a favourite and trustworthy offshore outsourcing destination.
People: what we look for.
At Agentsy BPO we have a team of BPO professionals who've led the industry for decades - dedicated to the growth of young BPO professionals across a wide spectrum of industries.
We seek individuals at the top of their game - interested in growing their career and who understand that success takes an entire team.
It filters down from our Leadership - deep appreciation for the experience and input of our staff. We create the opportunities and set them up for success.
All our staff are subject to our Code of Conduct - aligned with our clients' objectives and specific industry laws and regulations.
A Flexible Sized Workforce.
The Agentsy's Flexible Billing approach delivers significant savings - our clients benefit from lower outsourcing costs and are given room to save further during low periods. All whilst we continue to strengthen our already impressive ICT and digital capabilities.